Aurora Glass Retail Return Policy
All of our 100% recycled products are backed with a 30-day satisfaction guarantee. Of course, we hope you will be happy with your Aurora Glass purchase for a very long time. If you wish to return an item, please follow these directions: A Returned Goods Authorization number (RGA#) must be requested by you and authorized by Aurora Glass, via phone or e-mail, prior to the return of the product. Products must be returned, well-packed and in good condition, in order to receive a refund.
- A 25% restocking fee applies to all returned items.
- Damaged goods or incomplete returns are not refundable.
- Custom orders are not refundable.
- Shipping charges are not refundable (unless the return is a result of our error).
- If you paid by credit card, your card will be credited the balance due you. If you paid by check or money order, you will receive a check for the balance due you.
- No refunds will be made after 30 days of the original shipping date.
- Return products to: Aurora Glass, 2345 W. Broadway, Eugene, OR 97402.